Last updated: August 26, 2026
When you book an experience or contact us through our website, we collect personal information necessary to provide our services. This includes your name, email address, selected experience preferences, and any additional information you provide in booking forms or communications.
We use the information you provide to confirm bookings, assign appropriate guides, send preparation materials, and communicate about your scheduled experiences. Your contact details allow us to respond to inquiries and provide updates about weather conditions or itinerary adjustments when necessary.
We do not sell, trade, or transfer your personal information to outside parties. Your details are shared only with the guides assigned to your expedition and administrative staff who need access to fulfill booking requirements. All team members are bound by confidentiality obligations.
Personal information is stored on secure servers with restricted access. We implement technical and organizational measures to protect against unauthorized access, alteration, or disclosure of your data. Booking records are retained for seven years to comply with business record requirements.
You have the right to request access to the personal information we hold about you, request corrections to inaccurate data, or request deletion of your information when it is no longer necessary for the purposes it was collected. To exercise these rights, contact us at [email protected].
Our website uses cookies to remember your preferences and improve site functionality. You can control cookie settings through your browser, though disabling certain cookies may affect site features. See our Cookie Policy for detailed information.
Our website may contain links to external resources. We are not responsible for the privacy practices of third-party websites. We encourage you to review the privacy policies of any external sites you visit.
Our services are designed for adults. We do not knowingly collect information from individuals under 18 without parental consent. If you believe we have inadvertently collected information from a minor, contact us immediately so we can remove it.
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated through email to registered users. Continued use of our services after policy updates constitutes acceptance of the revised terms.
Questions about this privacy policy or our data practices should be directed to [email protected]. Include "Privacy Inquiry" in your subject line for faster routing to the appropriate team member.